Black Friday is, by far, the biggest shopping event of the year:
As an online store or business you do not want to miss out on this once-a-year event. Some stores create more revenue in these few critical weeks than they do the entire rest of the year!
To take advantage Black Friday and Cyber Monday, and be sure you’re making the most of it, one thing’s clear: your business needs a robust, well planned strategy. You’re not just planning for a single day; you’re orchestrating a series of targeted mini-campaigns leading up to these colossal shopping events.
Think of your strategy as maximizing Black Friday and Cyber Monday and then parlaying those new customers into momentum that will carry you forward into the New Year, to create your best year yet.
Black Friday isn’t an isolated event that is over when it ends. Instead, it can be the catalyst that takes your ecommerce store to the next level. Here’s why:
First, customers are easier to acquire during Black Friday. A survey by Criteo found that globally 58% of consumers said they were more likely to try new online brands offering great deals. We’re all conditioned to think of this shopping holiday as the time when businesses are putting out their best deals. We’re all thinking about the upcoming holidays and everyone is on the lookout for that killer deal. You want to ensure your audience is exposed to your offer.
Second, by launching retention strategies throughout December and January, and making sure you’re providing top notch service, you can drive loyalty, repeat purchases, and referrals from these new customers. That same survey found that consumers reported they’re more likely to make another purchase from brands that provided a positive experience and had high-quality customer service.
Most small ecommerce businesses don’t have the benefit of a full marketing team dedicated to maximizing sales across every channel. Instead, they need to be strategic about where to focus their time and resources to maximize impact.
If your resources are limited, prioritize paid advertising. Many small businesses gravitate toward free channels to save money, but that often leads to missed revenue opportunities and slower growth.
Paid advertising, particularly paid search, has consistently driven significant traffic and sales during Black Friday and Cyber Monday events. It’s a proven and necessary strategy for reaching ready-to-buy customers and boosting conversions when it matters most.
Here are some ideas to stretch your BFCM advertising budget:
Now that you understand the importance of Black Friday and Cyber Monday for your business, let’s dive into planning your strategy. This will help you execute effectively and set the stage for a successful sales season…
Here’s a high-level breakdown of the multi-stage campaign you’ll execute:
By focusing on each of these five distinct stages, you’ll be sure to cover all your bases and create promotions that address Black Friday holistically.
Now let’s get into the nitty gritty of what you should be doing and creating during each month…
Week 1: Break each of the above five campaign stages down into a series of campaigns you want to run and identify the creative assets you’ll need.
Week 2: Determine featured products for each campaign, and craft shot lists for photo and video content. Write your ad copy and create a template for your designs including color palettes and guidelines so your assets have a cohesive look and feel across channels.
Week 3: Complete the photo and video shoots. This is usually a big lift, so there’s not much else to do this week. Really invest into your product imagery — it’s a critical factor in attracting attention and creating conversions!
Week 4: Edit and finalize multimedia assets. Design the initial set of Pre-Holiday ads using tools like Tailwind to schedule your paid social campaigns.
In order to give yourself enough time to plan without stressing, September is the time to sit down with a pen and paper and begin planning out all your campaign strategies for the coming holiday season.
During this stage, you’ll want to think about your campaign strategies for each of the five major segments of your promotion. What are you going to offer, and what creative will you need in order to build your ads, emails, and social media posts?
Then, you’ll get all of your photo and video content out of the way and create briefs for the first round of creative to pass off to your designer. Doing all of this prep work, in the beginning, means that you’ll have what you need on hand to create and launch your marketing campaign quickly.
Broken down week by week, here’s what you should be doing:
Week 2:
Week 3:
Week 4:
Now, it’s go time. Instead of launching the same set of ads and creative during this month, you’ll want to pump out new pieces of creative each week to keep your offers and business top of mind as the holiday season approaches.
During this time frame, you’ll also want to test and record which type of offer works best to attract sales from your audience. This could look like testing out a product bundling offer, or a Buy One Get One Half Off one week, and a discount code the next.
The results from your offer tests can help you narrow down exactly what you should be promoting and when in order to maximize your sales during Black Friday and Cyber Monday.
Broken down week by week, here’s what you should be doing:
Week 1:
Week 2:
Week 3:
Week 4:
Week 5:
It’s officially go time. As Black Friday approaches, you should have enough insights from your pre-Holiday and pre-Black Friday campaigns to hone in on what offers work best for your business to maximize your sales. Most companies extend Black Friday through the weekend, so you’ll have the opportunity to offer something new each day (or every hour, if you’re feeling extra ambitious.)
During this month you and your design team are going to be busy, so make sure you know what’s coming each week and exactly what you need to be doing in order to hit the mark and not fall behind.
You’ll also want to design your post-Black Friday campaign creative for holiday gift shopping. Gift guides are the go-to here!
Broken down, here’s what you should be up to:
Week 1:
Week 3:
Week 4:
Week 5:
Whew, you made it through the rush. December gets a lot more tactical, as you launch Gift Giving campaign creative in order to catch shoppers still looking for items on their list.
Another important part of December is building and launching a Shipping Cutoff campaign (read: the last day shoppers have to order for their gifts to arrive in time for the holidays.) This is both helpful and creates FOMO, maximizing sales as shoppers rush to get last-minute items before time runs out.
If you’re planning on running a campaign between the holidays and the New Year, you’ll also want to build that out too.
Here’s what December will look like:
Week 1:
Week 2:
Week 3:
Hopefully looking at everything involved with Black Friday Cyber Monday promotions hasn’t left you feeling overwhelmed. Just remember, you have help! Using a multi-channel marketing tool like Tailwind will help you create everything needed with generative AI for writing copy, design tools for social posts, and AI generated and optimized ecommerce ads so you can produce high-quality campaigns for every stage of your promotions.
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